IT Infrastructure Analyst
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Full Time – Permanent – 37 hours per week – required to be located 30 minutes of PE2 7BZ
We have a brand-new opportunity to join our growing IT Service Delivery team! This role has been created to help ensure that CKH are providing the best-in-class systems to all customers at an operational level.
The role will focus on working with CKH external managed service providers, network infrastructure, mobile and fixed telephony, collaboration and communication systems. The successful incumbent will also be responsible for providing new solutions to enhance services and help customers achieve their strategic goals! This unique opportunity with us will span the whole project management lifecycle from planning to implementing to evaluation!
To be successful in role you will need to have a blend of technical expertise in infrastructure management and advanced SQL skills to support data-related tasks and performance tuning.
We are looking for someone to
Infrastructure:
- Monitor and maintain the company's IT infrastructure which predominantly resides in Microsoft Azure, including servers, networks, and storage systems.
- Perform regular system health checks, backups, and disaster recovery tests.
- Troubleshoot and resolve hardware and software issues promptly.
- Diagnosing system problems; working with external partners to troubleshoot and resolve infrastructure problems and identify solutions to mitigate those issues in the future and optimise systems to provide excellent performance to our customers.
- Designing solutions; work with the business and partners identify and propose new IT solutions designed and implemented to enhance and supplement current services that are offered. This will include making technical recommendations to CKH
SQL Database Management:
- Design, develop, and maintain SQL database structure and roadmap to support business applications.
- Write and optimize SQL queries, stored procedures, and functions for performance and efficiency.
- Perform database administration tasks, including backups, restores, and data migrations
- Develop and maintain an Azure SQL strategy
- Analyse and optimize system performance, identifying and resolving bottlenecks.
- Implement best practices for database indexing, query optimization, and resource management.
Security and Compliance:
- Ensure the security and integrity of the IT infrastructure and databases.
- Implement and enforce security policies, procedures, and compliance standards.
- Support the infrastructure Management in maintain and improving our security status
Collaboration and Support:
- Work closely with development teams to support application development and deployment.
- Provide technical support and guidance to end-users and the IT Service Desk team.
- Document infrastructure configurations, procedures, and policies.
- Ticket resolution; work with the ITSDT colleagues to ensure all tickets submitted by customers are dealt with quickly and effectively
Project Management:
- Participate in infrastructure-related projects, including upgrades, migrations, and new implementations.
- Manage project timelines, resources, and deliverables to ensure successful completion.
Essential Requirements
- CompTIA A+ or equivalent IT qualification
- This post requires the post holder to hold a full UK driving licence and to have access to a suitably insured vehicle for business use.
- Able to occasionally work weekends and/or evenings to support out of hours rollouts and projects.
- Evidence of continuous professional development
- Experience working within an IT environment Azure infrastructure and networking
- Experience working with external suppliers to provide solutions for the business.
- SQL administration
- Present and explain ideas to key internal customers.
- Strong project and time management to meet deadlines with creativity and accuracy.
- Exceptional attention to detail.
- Up to date on industry trends.
- Anticipates customer needs to provide excellent service continually striving to improve efficiency and effectiveness.
- The post may require a DBS check if deemed appropriate by the line manager depending on the nature of projects and events undertaken over the course of time. The candidate must be willing to undertake and maintain this.
Desirable Requirements
- Azure SQL qualification
- Azure Fundamentals qualification
- Experience working with multiple site connectivity across an organisation
- Experience working with Managed Service and Cloud Infrastructure providers.
- Experience working within a complex multi-site, multi-disciplined business that provides a broad range of services including 24/7/365 services.
- Project management skills to provide end to end project management and delivery.
- Knowledge of Cisco based networking .
- Knowledge of SQL management in Azure
The Company
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
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A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover
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Generous holiday entitlement; 25 days plus bank holidays increasing with time
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Flexible family friendly and carers policies that allow a range of paid and unpaid leave
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CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards
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Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)
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