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Enhanced Family Friendly Policies
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Sales Executive

Salary £33,269 - £35,020 + Car Supplement
Location Peterborough/Remote
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We have an exciting opportunity to join Cross Keys Homes as a Sales Executive to sell Resale Shared Ownership properties and manage Staircasing transactions.

The role is responsible for the marketing, release and sale of Resale Shared Ownership homes, liaising with both the vendor and purchaser and interim and full staircasing transactions.

We are looking for someone who has strong administrative skills as you will be tasked with undertaking your own admin, sales progression and marketing for these homes.

Hours of work: Monday – Friday 9am – 5pm plus potential weekend work for open days. Home based with some travel required. 

We are looking for someone to:

  • Be the day-to-day sales customer contact for our resale transactions, can assess eligibility and affordability, arrange viewings and guide customers through the sales process ensuring they have an excellent service experience
  • Upload properties to our property portals, create Memorandum of Sales, issue formal offers, create Key Information Documents, creating and issuing completion statements, look at historical files to try and assist with solicitors enquiries, understand lease documents
  • Conduct property viewings and providing detailed information about the homes, if required for new-builds
  • Build and maintain relationships with customers, ensuring a high level of customer satisfaction
  • Ensure all income and related targets are exceeded, and to provide consistent excellent customer service to our residents at all stages of the journey
  • Ensure they have comprehensive, up-to-date product/market knowledge for shared ownership to provide the highest possible standards of customer service. Including being able to overcome objections and optimising sales performance.
  • Process applications and assess affordability according to HCA/LA criteria; issue offers, sales confirmations, instruct solicitors; guide/update customers through the conveyance/mortgage processes, ensuring an excellent customer journey whilst achieving prevailing targets/KPI’s.
  • Work closely with internal colleagues both team members and other departments as well as external third parties to ensure that the conveyancing process is progressed as quickly as possible.
  • Monitor and provide accurate up to date reports on all matters regarding sales to the Sales Manager and internal/ external partners, as and when requested
  • Ensure all sales information is up to date and recorded accurately on websites, internal systems and other digital platforms. 
  • Ensuring valuations are kept up to date on all Resale and Staircasing transactions
  • Liaise with the Sales Manager to assist with responding to general enquires and complaints in a clear and concise manner.
  • Help simplify complex legal matters as appropriate to guide purchasers through the home buying process, resolve customer issues when needed and prevent complaint escalation.
  • Produce regular sales reports on resale homes and staircasing transactions for the Sales Manager.
  • Ensure sales data is input correctly on all databases, all files meet auditory requirements and  are completed accurately to allow for inputting onto the IMS/database.
  • Aid the advertisement and marketing of properties for sale, using different methods of marketing communications, which best suit current market conditions and demographics
  • To maintain and update the home-owner procedures, other appropriate guidance, and related standard letters and pro-formas.

Requirements:

  • Full valid UK driving license and use of a car for business purposes.
  • Proven computer/excel skills and administrative skills
  • Excellent verbal and written communication skills. Ability to work on own initiative, plan, prioritise and assume responsibility for target delivery.
  • Be able to display a flexible, creative and responsible approach to team working/priorities. 
  • GCSE grades at A – C or equivalent to include maths and English
  • Displays an empathetic, tactful and professional approach to customers and colleagues
  • Intermediate level working understanding of Microsoft Word and Excel packages.
  • A sound understanding of the wider property and mortgage markets/products, the property sale conveyancing process.
  • A sound understanding of the HCA s Capital Funding Guide and affordability guidance.
  • Experience of working to and achieving targets.
  • Have strong administration and organisation skills

*This role is focused on post-sales transactions but there will be times where viewings and completions will need to be covered for our new-build colleagues. This role is working from home, liaising with vendors and purchasers and helping shared owners purchase more of their home.

 

 

 

The Company

A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. 

Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment. 

There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too. 

You can find out more about us and the services we offer our residents on the CKH website.

Putting People First

CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.

At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives. 

As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you. 

Benefits

We know we need to provide a great working environment to attract the best people. Our offer includes:

  • A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover

  • Generous holiday entitlement; 25 days plus bank holidays increasing with time

  • Flexible family friendly and carers policies that allow a range of paid and unpaid leave

  • CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards

  • Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)

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